FaQ
Basic
How to create a account
One click login with google, Twitter( X ) or Facebook
You can also setup a quick account with your email/ phone number
Who do i contact if I need help
You can contact us through email jack@ezdorr-com.preview-domain.com or click the Live chat button for immediate assistance
How do I know the status of my delivery
There is live tracking of every live order online ( app is on the way )
Scheduling
What’s the difference in urgent vs scheduled orders
An urgent delivery is done right away. A scheduled order is done at a later time or day
What are the weight sizes options
There are 4 weight/ sizes small (1-25 Ibs), medium (25-50 Ibs), large (50-75 Ibs), and extra large ( 75+ lbs )
Are there any discounts
There are many promotions and bonuses with deliveries. Some are limited time only .And a rewards track for recurring customers.
How much is the cancellation fee
There is a flat rate cancelation fee of $7 dollars if a delivery is cancelled 1 hour before
Delivery Process
What factors into delivery cost
Time, Distance, Weather, Traffic, Weight, Size. Value of shipment ( insurance )
What to do if Delivery is late
If you haven’t gotten your item after 15 min of its ETA, please contact Ezdorr at jack@ezdorr.com . You may also report this on our app.
What to do if Delivery is canceled by us
You will get a Immediate full refund and a discount on a future orders or a coupon for one of our partners stores
Fees
If the item is damaged during the delivery process, EzDorr offers insurance up to a $100 per order as part of the costs. Additional insurance coverage is offered at checkout for an additional $14.
What items are not allowed to be sent ?
Prohibited items include:
- People and live animals
- Illegal substances
- Recreational drugs
- Stolen property
- Firearms and explosives
- Contraband
- Items that require special licenses or permits for transportation
- Items not approved by the recipient