FaQ
Basic
How to create a account
One click login with google, Twitter( X ) or Facebook
You can also setup a quick account with your email/ phone number
Who do i contact if I need help
You can contact us through email jack@ezdorr.com or click the Live chat button for immediate assistance
How do I know the status of my delivery
When your order starts you will be notified via email and provided a link to track your order live.
Scheduling
What’s the difference in urgent vs scheduled orders
Your deliveries are done according to the time you select when scheduling if there are any changes you can contact support via at Jack@EzDorr.com or text the support number.
What are the weight sizes options
There are 4 weight/ sizes small (1-25 Ibs), medium (25-50 Ibs), large (50-75 Ibs), and extra large ( 75+ lbs )
Are there any discounts
There are many promotions and bonuses with deliveries. Some are limited time only .And a rewards track for recurring orders.
How much is the cancellation fee
There is a flat rate cancelation fee of $7 dollars if a delivery is cancelled 1 hour before delivery starts. If you cancel anytime before 1 hour is free.
Delivery Process
What factors into delivery cost
Time, Distance, Weather, Traffic, Weight, Size. Value of shipment ( insurance )
What to do if Delivery is late
If you haven’t gotten your item after 15 min of its original ETA, please contact Ezdorr at jack@ezdorr.com or text the support number.
What to do if Delivery is canceled by us
You will get a Immediate full refund and a discount on a future orders or a coupon for one of our partners stores.
Fees
If the item is damaged during the delivery process, EzDorr offers insurance up to a $100 per order as part of the costs. Additional insurance coverage is offered at checkout for an additional.
What items are not allowed to be sent ?
Prohibited items include:
- People and live animals
- Illegal substances
- Recreational drugs
- Stolen property
- Firearms and explosives
- Contraband
- Items that require special licenses or permits for transportation
- Items not approved by the recipient